Outsurance holds decade old claims against you.

Item: OUTsurance
Rating: 3
Author: Warren F

I've downloaded my policy document and it's got previous insurance history marked as Bad Claims experience, which was correct ten years ago. This shouldn't still be listed under my profile over ten years. I can't even find this being listed with any of my previous insurers, yet Outsurance has this against me.

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Replies (1)

OUTsurance's replyOfficial

11 Feb 2020, 10:13

Hi Warren

Following your recent contact with us, we acknowledged your complaint and escalated the matter to our Homeloans Manager for urgent attention and assistance.

Our Manager Brendon contacted you last Wednesday to address your concerns and discuss our position in the matter. He advised you of the reasons why the incident is reflecting on your profile and how it links to your policy. It is your right to be satisfied with the insurance cover you have with us and we are sorry for any inconvenience as a result of this.

Please do not hesitate to contact us should you require any further assistance.

Regards
OUTsurance

OUTsurance's reply11 Feb 2020, 10:13

Official