OUTSURANCE ĤHHH

I am having the worst week due to the service I got from Outsurance after having a life insurance cover with them from 2020 , I called to enquire how can I improve my premium to get a less rate, 💔 how i wish I could have just stayed far away from that call....Nadine the consultant who assisted me didnt Firstly disclose that should we requote it might increase my premium hehe well and fine she does that and then asks me about smoking in the last 12 months and also doesn't advice the implications of this question, Yes I smoked hubbly somewhere in March at an event and also but havent touched it since and also I dont smoke anything..tell me why I am now classified as a smoker....just for an incident...according to research nicotine stay a maximum 3 days in the blood but no with outsurance it stays 12 months...then I told that girl I wasnt happy with an increase on my premium after the requote and I asked that my cover be left the same...tell me why she didnt explain that actually any new information will affect the existing cover...yoh like I am so ****ed then their senior tells me how I shouldn't be excited over paying less yeh they are the best....tell me why after I paid all these months I will get excited like I am some child over paying less premium....The lack of transparency and disrespect suffered from Outsurance is appalling....Now my insurance was increased and a new premium for November was issued...tell me why I woke up to my account being debited by Outsurance without my knowledge...isn't it that the new premium applies from November...yey I am so ****ed....