Outsurance Head Office Intervene!

Dissatisfied and ****ed off by service and the treatment I received from OUTSURANCE funeral and claims department. I lost a family member in a gruesome manner which left our family devastated, couldn't even give him a proper send off due to how they handled my policy matter, never payed out a single penny as of this day but instead they first accused me of ******ing my own blood. Since it's a ****** case an investigation was opened and there's a detective involved they (OUTSURANCE) told us they can't get hold of the detective but when we contact him we do reach to him. They wanted to find out if the documents had original copies and everything was done legal of which they were,but they never got back to us regarding that because they discovered everything was done in accordance as per their request. Recently recieved a message saying my banking details have been changed, without me doing that or by consent. To think I still have other policies with them, I am definitely canceling them. When I opened these policies I was never told by their agents to bring the family members I'm covering but in this case they suddenly brought that up. This is a funeral policy cover not a life insurance plan. Today I recieved a amount of R342 from them (OUTSURANCE) of which I don't know what is it for,not sure what are they actually up to or covering. If this is how OUTSURANCE treats it's customers then it's a good time for people to leave before having the same issue I am currently experiencing in present and near future. I am sure canceling all my policies with them if they can't resolve this matter.