Outsurance have no respect for clients

Hi, To say I am disappointed will be an understatement. I am very unhappy with the service I got at outsurance. My car was suppose to go in for repairs on Friday and they were suppose to land me the courtesy car and till to date which is 6 days later I have no courtesy car and had to be absent at work because uber is expensive and there is no effective public transport around.

Their excuse for not giving me the car yet is that there are no cars of my choice at the moment. I did clarify with Kyla Skosana who was helping me that I have a phobia of small cars as we were once in a very serious accident which landed my daughter in ICU and that’s the reason I do not drive a small car.

When finally I decide to choose from the automatic cars they were offering they told me they don’t have cars available.

I believe outsurance is taking its clients for granted and they have no respect for clients. How is one expected to move around without a car. I drop my kids at school and now they must use uber and be in danger. I am very unhappy with Outsurance and their service.