1 reviews | Active since Oct 2016

30 Jul 2018, 16:49

OUTSURANCE HAVE NO HEART!!

After 19 years with Outsurance without a Claim and receiving their 25% Outbonus, our car was hit by a motorist whilst stationary and unattended. Outsurance repaired our car and RECOVERED the FULL AMOUNT from the other party but refuse to reinstate my No Claim Bonus (which I have had for 63 Years!) and cancelled our 25% Outbonus and REFUSE our protestations! This is how they treat elderly Pensioners!

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Replies (2)
OUTsurance
OUTsurance's reply31 Jul 2018, 13:19
Official

Hello ivan-wheatley

Thank you for the amicable manner in which we could have discussed your unhappiness and recourse we could offer.

I will provide you with further feedback on the premium increase as soon as possible.

I also wish to thank you for your loyal support all these years.

Regards

Dinky

OUTsurance
OUTsurance's reply01 Aug 2018, 13:45
Official

Hello ivan-wheatley

Further to our discussion today, I am pleased to confirm your vehicle premium has been reduced to the same it were prior to changes made.

Regards

Dinky