Outsurance has opted out of replying!

<p>On 22/1/2017, I emailed Outsurance requesting that a risk analysis be done, following their rerate notification which increased my premiums by 30%. This followed last years floods which caused considerable damage to my Durban home. However, they also increased the premiums on a house outside of the Durban one by 50% (contents) and 11% (buildings). No damage was incurred at this house. I was informed by the smug consultant that this is how short term insurance works. He stated that I had in 17 years, 11 months and 3 weeks paid R270 000 in premiums (excluding interest they earned) and had now claimed R440 000. The fact that for nearly 18 years, I had claimed probably less than R50 000 has no bearing on the matter. Outsurance, your silence is most telling. What are you trying to hide?</p>