Outsurance has FORSAKEN older people!!!!!!!!!!!, WHAT A SHAME

As a pentioner I had the shock of my life receiving my latest Schedule that Access has to be paid for stuff we have no control over. I phoned the Call centre to complain and was put through to a Senior member who said he would take the matter further and come back to me SAME DAY. This was on the 31st of August. Still waiting his call!!!!!!. What a shame!!!. An Access of R4840 has to be paid on any Power surge and Lightning damage and an access of R2450 has to be paid for any Accident, even dropping a device by accident. What a SHAME to throw Older people UNDER THE BUS. This means their Rule regarding people over 60 years of age does not have any Access to pay in case of a claim has been THROWN OUT OF THE WINDOW!!!!!!!.

No letter or ANY correspondence has been issued in this regard?????????????