JG
Jethro G

1 reviews | Active since May 2018

03 Jul 2019, 14:00

Outsurance harassment

Terrible experience with Outsurance, i was involved in an accident while insured with Outsurance and admitted to hospital , Outsurance sent an investigator to my place to investigate me before they can process the claim . The person sent by OUTsurance was extremely rude and treated me as though i was a ******** i had told him i was recently discharged from hospital with a concussion and memory loss but he continued to persist and badger me with repetitive questions this event leaded me to have a panic attack due to the excess stress caused by me by the Outsurance investor he then continued to park out side my premises which was even more of stress, when i call the call center they tell me thats his job so i would never recommend OUTsurance to anybody because of my experience as they say there job is to harass and investigate you

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Replies (2)
OUTsurance
OUTsurance's reply03 Jul 2019, 15:20
Official
Good day Jethro,

We acknowledge receipt of your complaint. We have escalated the matter to a manager who will revert with feedback.

We do apologise if our validation process caused you discomfort.

Regards,
OUTsurance

Best regards,

OUTsurance
OUTsurance's reply05 Jul 2019, 10:56
Official
Good day Jethro,

Not good to see that you were involved in an accident, we hope you are doing ok.

Wesley our assessing manager contacted you to discuss our validation process in detail. Wesley has discussed what we require in order to finalise the claim and he will remain in contact with you up until the claim has been finalised.

We do apologise if our validation process has caused you much discomfort.

Regards,
OUTsurance

Best regards,