Outsurance great customer service !

I wanted to change my car insurance to Outsurance and when I called them, they gave me a better deal that wa value for money than my current car insurance. Unfortunately upon phoning my current car insurance to cancel it so that I could join Outsurance, I was told that my current car insurance is paid in arrears meaning that I get the insurance first and pay at the end of the month.

So now my dilemma was how would I afford 2 debit orders at the end of the month. One for the new car insurance with Outsurance and one for the current insurance. The consultant at Outsurance went out of her way to even phone my existing insurance to check why they did what they did.

It turned out that the current insurance no longer does car insurance in arrears but at the time, they wanted to get customers onto their portfolio by offering a deal that was cheaper and linked to the finance of the car which is financed by Wesbank.

Even though I could still not join Outsurance, I just wanted to thank them for great service and going the extra mile.

Kind regards, Busi