Outsurance - Great customer service!

<p>I have been involved in the world of marketing, branding and the development of brand strategies for more than 25 years. I furthermore have a passion for education and deliver workshops on branding to several companies and educational institutes. </p> <p>As many of us know, one of the greatest challenges for any brand is the alignment of how their employees behave to that of the brand’s promise. I have encountered on so many occasions where call center staff, sales staff, business partners and even management have done the brand they work for a great disservice by falling disappointingly short in their behaviour.</p> <p>The reason I am writing this review is to commend Outsurance, not only on their efficiency of handling my claim (which in this case for me, is a given and expected), but also on how awesome their team behaved and made me feel. From the outset, their call center claims staff were incredibly helpful. Their legal team that contacted me thereafter was excellent and surprisingly concerned. Their assessor was helpful. And to top it all, the entire team at North City Panel Beaters was simply sublime. To have experienced such friendliness, professionalism and efficiency through every contact point from start to finish (including Outsurance's appointed panel beater) is simply an accomplishment that deserves commendation and congratulation.</p> <p> </p> <p>A huge shout out and well done to OUTSURANCE and North City Panel Beaters. With your brand promise stating that “you always get something out” I certainly did during this experience. Witnessing a new benchmark in excellent service, consistent communication and awesome behaviour. I further more have a new case study that I’m going to title: “Outsurance - how a brand should behave”, and that I will be sure use in many of my future client presentations and student lectures.</p> <p> </p> <p>Well Done!</p>