Outsurance going Out of their way for a client... :)

I am personally not insured through Outsurance, but a close family member is. Her vehicle was ****** off my property late last month and within 2 days, Outsurance had agreed to pay the claim, at what I believe was a very fair price. The following day, we were advised that the vehicle had been recovered in a nearby township however it had also been involved in a collision. Since then, the claim was adjusted to collision repair and is awaiting final approval. Outsurance call centre staff have been amazing through the entire process, however the best part for me was the guy who was appointed to assist us in getting the vehicle out of the impound. Bertie spent 6 hours with me, completing forms, driving me from police station to police station and pounds until the vehicle was released to me. I was totally floored by the whole process and his willingness and patience to see me get sorted 'Out'. Thank you Bertie and rest of the team for making this experience so much less painful than it needed to be. The result is that I have asked my wife to investigate moving our Insurance business to Outsurance...