OUTSURANCE GOES BACK ON PREMIUMS THAT ARE AGREED AND JUST CANCELS POLICIES WITHOUT CONSENT!!!!

Dear Outsurance,

Yesterday you made contact with me for a new insurance quote on my Ford Fiesta 2017. I spent a good 15 - 20 minutes on the line with SHE GOVENDOR who works in your TELESALES department, after all the discussion and generating a quote did we decide that the price was too high for me, this was for over R1300 whereas my current insurer is quoted over R1100.

After about 10 minutes SHE gave me a call back with what I thought was the most amazing news, he said that his manager was listening to the call and the story and has app**** a manager discount to the premium and that you were able to get the premium down to R540+ which I thought was absolutely amazing!!! We were even able to add car hire to the premium and this came to a premium of R618 which I was really impressed with and happy with. I agreed with SHE that I would take the new premium and I was signed in 100% into the Outsurance family. I was so happy that I went and cancelled the insurance that I took out with Budget Insurance immediately afterwards!

That was the great part and I was extremely satisfied, then at 3:55PM on October 9 2019 I receive a call on *** from one of your agents, I did not get his name, however, he started telling me that the premium you guys gave me was wrong and I only got that premium because of a system glitch. He then proceeded to tell me that my new premium will be R2 156 to which I asked him if he is joking because that is nearly double what you wanted to quote me on when I initially phoned in.

I told him about the conversation I had with SHE and how you guys said you were applying a manager's discount to my premium and he just said this was a one time error. WITHOUT MY CONSENT HE APP**** THE NEW PREMIUM TO MY ACCOUNT!!!

HE HAS ALSO NOW CANCELLED MY POLICY WITH OUTSURANCE WITHOUT MY CONSENT!

I asked this agent that I wanted to speak to his manager, he then told me that he is the manager.

I asked this agent that I wanted to speak to his boss then, he told me that the bosses do not take customer calls.

I asked him to have the bosses email me to discuss, he told me that the bosses do not DEAL WITH CUSTOMERS.

DOES OUTSURANCE NOT DEAL WITH CUSTOMERS! I HAVE NOW CANCELLED MY PREMIUM BECAUSE OF YOUR MISTAKE AND YOU DO NOT WANT TO RECTIFY THIS. I will be going to the Ombudsman with the attached premiums I received from you one DAY APART as well as be requesting the recordings of where we agreed on the new premium, this is COMPLETELY and UTTERLY disrespectful to try and double quote me and then to approach me in such a manner where you claim that the management staff of outsurance does not work with their customers.

I will be taking this to social media as well!!!!

Other times YOUR AGENT CALLED ME

From *** at 15:58PM on October 9 2019 From *** at 16:00PM on October 9 2019

This was all to my mobile number which I will provide in a private message or email to your staff!!!!