Outsurance, giving ''service" a bad name

I've been trying to do an online vehicle inspection through Outsurance for two days. This morning I spoke to three people, each who promised me help and feedback. 'Support' is now closed for the weekend (how does THAT work for the clients?). And I'm still waiting for feedback. An absolute nightmare. Does anyone know anyone at Outsurance who really does offer the ''awesome" experience they speak about? As soon as I can, I'm going to switch. I can't imagine what a hassle it would be to get a claim sorted out!