Outsurance geyser complaint

Very very bad horrible service.I reported my geyser problem with the company on the 11 may 2021 they sent *********** plumbers and electricians ,they will come fix it after 2days we will encounter the same problem again ,come again and again sometimes while they’re busy they will receive calls and leave us and promise to come the following day and not pitch we will have to call again and again electricians came and fix geyser when there is no electricity now our geyser is no longer is now a month outsurance is telling us our geyser is not on standard (non compliance) but they have been debiting every month from 2018 only now they are saying is not compliance we complained matter was assigned to Andre madurai who I spoke with him for an hour on Thursday taking us back and forth (saying things that he is not sure of or coming up with loopholes as what other insurance companies do)and ended up promising us that the matter will be attended to on Friday 11 June Friday he didn’t do a follow up to check if the matter was resolved.Saturday no one call as we speak today is the 12 june our matter is not yet resolved I called outsurance today (12 June) was told they can’t assist and no one is assigned to attend to it. I must call again on Monday14 June.we are in the middle of winter we dnt hv warm water in the house sometimes there is no electricity we will bath with cold water my son will go to school without bathing because water will be cold .its now a full month to fix a geyser that can be fixed in a hour s time I feel like outsurance are taking us for granted or they love *****ing from poor because we are paying them every month but when it’s time to deliver they come with excuses and also outsource from cheap companies that doesn’t what they’re doing.i am very much disappointed they company have money now doesn’t care about their customers need*****r service or should I say horrible service as my issue is not resolved