M
Mpho
1 reviews | Active since Feb 2023
02 Nov 2024, 11:45
OUTSURANCE GATVOL
I was with Ousurance for 10 years. They decided to cancel my insurance without letting me know. They are even refusing to pay me back the money I was saving for my beneficiaries.
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Replies (2)M
Mpho's updateReviewer Update
04 Nov 2024, 15:05Outsurance is actually NoOutsurance because I have paid them for 10 years and I have received nothing out. They have benefited unduly against me. They keep sending so-called managers to smooth talk me. I want my money and I will not stop until I get my money back.
M
Mpho's update04 Nov 2024, 15:05
Reviewer Update
Outsurance is actually NoOutsurance because I have paid them for 10 years and I have received nothing out. They have benefited unduly against me. They keep sending so-called managers to smooth talk me. I want my money and I will not stop until I get my money back.
OUTsurance's replyOfficial
07 Nov 2024, 16:10Good day Mpho,
Thank you for bringing your concerns to our attention.
Our client services manager, Michael, contacted you to address your concerns. Your policy cancelled due to 2 consecutive non-payments. SMSes and emails were sent to your cell number as well as email address, notifying you of the missed payments as well as pending resubmissions. Unfortunately, there is no refund due as you were paying for a service on a month-to-month basis. Michael did advise you that we can reinstate your cover however you declined.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Our client services manager, Michael, contacted you to address your concerns. Your policy cancelled due to 2 consecutive non-payments. SMSes and emails were sent to your cell number as well as email address, notifying you of the missed payments as well as pending resubmissions. Unfortunately, there is no refund due as you were paying for a service on a month-to-month basis. Michael did advise you that we can reinstate your cover however you declined.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply07 Nov 2024, 16:10
Official
Good day Mpho,
Thank you for bringing your concerns to our attention.
Our client services manager, Michael, contacted you to address your concerns. Your policy cancelled due to 2 consecutive non-payments. SMSes and emails were sent to your cell number as well as email address, notifying you of the missed payments as well as pending resubmissions. Unfortunately, there is no refund due as you were paying for a service on a month-to-month basis. Michael did advise you that we can reinstate your cover however you declined.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Our client services manager, Michael, contacted you to address your concerns. Your policy cancelled due to 2 consecutive non-payments. SMSes and emails were sent to your cell number as well as email address, notifying you of the missed payments as well as pending resubmissions. Unfortunately, there is no refund due as you were paying for a service on a month-to-month basis. Michael did advise you that we can reinstate your cover however you declined.
We do apologise for the disappointment.
Regards,
The OUTsurance Team