LV
Lizel V
1 reviews | Active since Jun 2010
31 Oct 2024, 12:08
Outsurance full of stories
Motor car accident claim. I am living in a rural area. After excessive damage with burst tyre to the cars body there are NO panel beater on Outsirance panel in my area. Then the assor only decided what the damage is on photos, with very cheap parts . The panel beater ask in many emails where the assor could find the very cheap parts , but no feedback. My car is standing at the Panelbeaters, finished but outsurane doesnt pay the exxcess on what went over there Assessment price and dont want to tell where they got the cheap parts from. I need Outsurance to sort it out asap!!! I need my car back urgently!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
04 Nov 2024, 15:28Good day Noname,
Thank you for your review.
Our assessing manager, Obvious, has been unsuccessful in his attempts to reach you. Our service provider has provided you with feedback on the matter. We can confirm that OEM parts have been authorised and our service provider has ordered the parts. We will remain in contact with you up until your vehicle has been repaired.
We do apologise for the poor claims experience.
Regards,
The OUTsurance Team
Thank you for your review.
Our assessing manager, Obvious, has been unsuccessful in his attempts to reach you. Our service provider has provided you with feedback on the matter. We can confirm that OEM parts have been authorised and our service provider has ordered the parts. We will remain in contact with you up until your vehicle has been repaired.
We do apologise for the poor claims experience.
Regards,
The OUTsurance Team
OUTsurance's reply04 Nov 2024, 15:28
Official
Good day Noname,
Thank you for your review.
Our assessing manager, Obvious, has been unsuccessful in his attempts to reach you. Our service provider has provided you with feedback on the matter. We can confirm that OEM parts have been authorised and our service provider has ordered the parts. We will remain in contact with you up until your vehicle has been repaired.
We do apologise for the poor claims experience.
Regards,
The OUTsurance Team
Thank you for your review.
Our assessing manager, Obvious, has been unsuccessful in his attempts to reach you. Our service provider has provided you with feedback on the matter. We can confirm that OEM parts have been authorised and our service provider has ordered the parts. We will remain in contact with you up until your vehicle has been repaired.
We do apologise for the poor claims experience.
Regards,
The OUTsurance Team
LV
Lizel V's updateReviewer Update
22 Nov 2024, 13:35Goodday, after my complain here on Hello peter the problem was resolved. The panelbeaters also feels that the biggest problem came in with the call centre and when they finally spoke to the assesor things start moving forward.
LV
Lizel V's update22 Nov 2024, 13:35
Reviewer Update
Goodday, after my complain here on Hello peter the problem was resolved. The panelbeaters also feels that the biggest problem came in with the call centre and when they finally spoke to the assesor things start moving forward.
OUTsurance's replyOfficial
25 Nov 2024, 12:05Good day,
Glad the matter was resolved. Thank you for your valuable feedback.
Regards,
The OUTsurance Team
Glad the matter was resolved. Thank you for your valuable feedback.
Regards,
The OUTsurance Team
OUTsurance's reply25 Nov 2024, 12:05
Official
Good day,
Glad the matter was resolved. Thank you for your valuable feedback.
Regards,
The OUTsurance Team
Glad the matter was resolved. Thank you for your valuable feedback.
Regards,
The OUTsurance Team