Outsurance frustration and time wastage

My Wife and I recently had a bad experience when trying to obtain a quote from an Outsurance Agent. He requested an Insurance schedule of our current Insurance to enable him to draw a cost comparison and promised to get back to us within hours...After a number of days I e-mailed him and received no response at all. The next day he called my Wife and commenced asking her for info, all of which was available on the Document that I had sent him. It became abundantly clear that he had not read said Document at all and was trying to read the Document while on the Phone with my Wife. I can only imagine what their service would be like in the case of a claim??