Outsurance frustrates Cancellations

So I took out both car insurance and life insurance with Outsurance about a month ago. However, after a little more research, I found out my bank Absa was offering better disability and life insurance. so I called Outsurance today (the 29th) to cancel my life cover. I told them the car insurance was fine and I only wanted to cancel the life cover. To my surprise, I was told "there were a few people" in the Cancellations Department therefore they would have to "take my number" and ask the Cancellations Department to call me back. Apparently, this was just a ploy to make sure that, come 13h00, they would then tell me the Cancellations Department had closed. To my frustration, this is exactly what happened; I called after 13h00 to find out why no-one had called me yet and I was told the Cancellations Department had "closed'. This left some very bitterness in my. mouth. I then demanded to speak to the manager, and was directed to someone by the name of Siyabonga Ndlovu. He then went on and on with ******* which basically said they would not be able to cancel.

THIS IS HOW OUTSURANCE TREATS YOU WHEN YOU WANT TO CANCEL THEIR PRODUCTS.

And to believe they were ungrateful to the fact that I was still going to maintain my car insurance with them.

So this is my plan: 1. If they dare debit me , I will reverse the ****ing debit order 2. If they fail to cancel the life cover by Monday, I will report them to the Ombudsman 3. I will create a facebook page and social media campaign to alert the South African public about how Outsurance treats those who want to cancel their products