Outsurance - From bad to worse. Don't put your valuables in the hands of this incompetence

It is sad that they would adverstise so falsely. They proudly advertise on TV that they have the fewest complaints that go the insurance ombud, but that is just because people rather do it more publicly like here. Also, because they will sort out your issue, but only after lots and lots of fights and time wasted.

They appoint sub-par service providers like My Glass, who in turn appoint *********** staff. Their managers are never, ever available to take a call, because they live in meetings from the day they are born until the day they die. They simply never have time for anything else than meetings, and this also explains why they are so badly managed.

Every complaint is the customer's opinion (ask Quinton, manager in customer experience) and he will tell you that it is your opinion. So, in their own eyes Outsurance are brilliant, while everything else in this forum and in reality shows that this is not true.

I am really disappointed in the fact that my claim cost me more than the actual damage to my vehicle, because of Outsurance's incompetence. Also, never expect a call-back from them, because they are simply too important for customers.

I highly recommend them as an insurer to stay away from, because you will end up having to manage your own claim and having to fight your own battles. Outsurance is simply not there for customers when it counts