Outsurance *****

Outsurance put two debit orders through before I stopped the debit orders. They claim it was me who approved it. Called 15 times to access the recording and they refuse to give it to me or my lawyer. I picked this up by mistake on my Capitec statement. I want the recording. They have treated me really bad and rolled me over for over a year. I have emails to proof and names of agents I have spoken to, but to no avail. Desperate, please contact me. Outsurance de*****ed me.