sW
sunnet W

1 reviews | Active since May 2017

01 Aug 2017, 15:13

OUTSURANCE #*****

<p>I use to think that outsurance is a good company until they called me and requested that i give them a few references of people who would like to take out policies which i gave them and the person did take a policy and Outsurance confirmed as they send me an sms to verify,Today 1/8/2017 2:55pm i called Outsurance to follow up on my R400 discount,someone with the name of MARTINUS VAN ROOYEN ASSISTED ME AND TOLD ME THAT I AM GIVING HIM INVALID INFORMATION BECAUSE MY EMAIL ADDRESS STATES THAT I AM RENE AND THAT MY CAR IS NOT PARKED AT THE PREMISES WHICH I CONFIRMED AT THE TIME OF OUR CALL,WHAT ****ES ME OFF IS THAT IM TOLD THAT MY PREMIUM WILL INCREASE DUE TO THE INCORRECT INFORMATION,BUT HOW THE HELL DID OUTSURANCE MAKE THAT KIND OF MISTAKE BECAUSE THEY ARE THE VERY SAME PEOPLE WHO SEND ME AN EMAIL WITH ALL THE DETAILS WHICH I CONFIRMED IN 2016,SO WHY MUST I BE CHARGED FOR IT?PLUS VAN ROOYEN SAID THAT THERE WILL BE AN INVESTIGATION DUE TO THIS AS IT IS OUTSURANCE AT FAULT,BUT IF I DID NOT CALL WHAT WOULD HAVE HAPPENED IF I HAD A CLAIM?THIS IS BUL**** RECTIFY YOUR MISTAKE AND MAKE DAMN SURE YOU HAVE THE CORRECT DETAILS OUTSURANCE IS NOT THE ONLY INSURANCE COMPANY OUT THERE,I HAVE MORE THEN ONE POLICY WITH OUTSURANCE AND I WONT EVEN SHIVER TO CANCEL THEM ALL,VALUE YOUR CUSTOMERS AND STOP MIXING UP PEOPLES DETAILS OR HIRE JUST HIRE COMPETENT DAMN PEOPLE OR WAS YOUR CALL CENTRE AGENTS INTENDING OF COMMITTING SOME KIND OF CRIME USING MY INFORMATION???WHY ELSE STREAM MY EMAILS TO A DIFFERENT ADDRESS AND CHANGE MY DETAILS</p> <p> </p> <p>OT ********** 2</p>

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Replies (1)
OUTsurance
OUTsurance's reply02 Aug 2017, 14:38
Official

Hello suewhite

The service concerns you raised are naturally alarming and our client care manager, Louis investigated the entire matter.

The initial errors have been identified and corrected the latter as well as your premium. Discussions will be held with the relevant staff members who contributed to your poor service experience.

Thank you for accepting our apologies.

Regards

Dinky