Outsurance - Formal Complaint: Lack of Response on Third-Party Claim

Outsurance Complaint,

I am writing to formally express my frustration and dissatisfaction with the handling of my third-party claim.

Your company assigned Ms. Vicky Raboroko as the agent responsible for my claim. However, despite initial contact, I have received no meaningful follow-up or confirmation that my submitted claim details were successfully received or are being processed.

As I am not an insured client of Outsurance but rather a third-party claimant, I find the lack of communication particularly concerning. I have made every effort to follow the correct procedures by submitting my claim online and attempting to confirm receipt and progress. Unfortunately, my attempts to obtain clarity have been met with silence.

After my initial interaction with Ms. Raboroko, I received only an automated response. Acting on her earlier guidance, I also contacted the claims department directly, yet I have received no response from them either.

This raises a serious concern: is Outsurance deliberately delaying or ignoring third-party claims? If so, this conduct is unacceptable. If not, then the current lack of responsiveness reflects extremely poor service standards and a concerning level of unprofessionalism.

At a minimum, I expect:

Confirmation that my claim has been received A reference number for tracking purposes Clear communication regarding next steps and timelines

I hope by the time this message is reviewed by Outsurance. I would have received a response....regards Monique