1 reviews | Active since Sept 2024
Outsurance fools fool people with their CHEAP quotes and QUICK service.
I did a quote with Outsurance that I decided to accept. After 2 HOURS on the phone with the consultant confirming and reconfirming details, specifically our boat, the policy was issued the night before we went on holiday with a wonderful premium. Boat was covered for R300 000 and they would increase it to the real value of R700 000 after receipt of a valuation certificate. I was happy, because at least it was covered for half of the amount. I cancelled my current insurance. On our return, I went through the policy schedule and realized that not all our specified items were added to the policy, for example our smart whatches, my wedding ring, etc. No fishing equipment and no boat. we were on a fishing trip! Nothing would have been covered if something should have happened. They fool people with their CHEAP quotes and QUICK service.
Further to our initial private reply and further investigation, we established that our advisor did not correctly action your request. The service transgressions have been addressed internally.
It is sad to see that this led to you deciding to cancel the policy.
We apologise for the inconvenience caused and hope to regain your trust in us in the near future.
Regards,
The OUTsurance Team
Further to our initial private reply and further investigation, we established that our advisor did not correctly action your request. The service transgressions have been addressed internally.
It is sad to see that this led to you deciding to cancel the policy.
We apologise for the inconvenience caused and hope to regain your trust in us in the near future.
Regards,
The OUTsurance Team
