AN
ANNIE N
1 reviews | Active since Jun 2025
19 Jun 2025, 16:51
OUTSURANCE FOLLOW UP CLAIM
In 2021 my vehicle was damaged by a hael storm and Outsurance appointed a service provider to attend to the damage. Now in 2025 the top layer of the paint on the vehicle on one door is pealing off where the work was done in 2021. Outsurance now declines the claim to fix this damage as it is according to them "wear and tear". I am utterly disappointed.
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OUTsurance's replyOfficial
26 Jun 2025, 10:03Good day Annie,
Thank you for your review.
Further to our private response, we can confirm that our client liaison manager, Lerato, contacted you to address your concerns.
It was established that our service provider never painted your vehicle, it was dent removal from the hail damage. Your dealership had your vehicle repaired and painted prior to the hail claim. We have advised you to get in touch with the dealership.
You are welcome to reach out to us should you require any further assistance.
Regards,
The OUTsurance Team
Thank you for your review.
Further to our private response, we can confirm that our client liaison manager, Lerato, contacted you to address your concerns.
It was established that our service provider never painted your vehicle, it was dent removal from the hail damage. Your dealership had your vehicle repaired and painted prior to the hail claim. We have advised you to get in touch with the dealership.
You are welcome to reach out to us should you require any further assistance.
Regards,
The OUTsurance Team
OUTsurance's reply26 Jun 2025, 10:03
Official
Good day Annie,
Thank you for your review.
Further to our private response, we can confirm that our client liaison manager, Lerato, contacted you to address your concerns.
It was established that our service provider never painted your vehicle, it was dent removal from the hail damage. Your dealership had your vehicle repaired and painted prior to the hail claim. We have advised you to get in touch with the dealership.
You are welcome to reach out to us should you require any further assistance.
Regards,
The OUTsurance Team
Thank you for your review.
Further to our private response, we can confirm that our client liaison manager, Lerato, contacted you to address your concerns.
It was established that our service provider never painted your vehicle, it was dent removal from the hail damage. Your dealership had your vehicle repaired and painted prior to the hail claim. We have advised you to get in touch with the dealership.
You are welcome to reach out to us should you require any further assistance.
Regards,
The OUTsurance Team