Outsurance fix my damaged car

I was involved in an accident on the 09th of May 2024, a guy insured with Outsurance bumped my car in the morning, he didn't stop on a 4way stop. He accepted that he was at fault, and we involved the JMPD. We received our case numbers on the 10th of May 2024. He forwarded a reference number so that I can claim as a 3rd party, and I called Livhuwani Ramabulana for a claim form on the 13th of May 2024. I completed a form and sent it back with the attachments on the 17thMay 2024.I called to follow up on the 20thof May 2024, Mmanana Ntsimane told me that I have some outstanding documents and pictures that I need to forward I did that on the 21st of May 2024. I called Mmanana to check if everything is in order on the 23rd of May, she confirmed that everything is perfect. I called on the 28th of May 2024 she told the matter is escalated. I called again on the 31st of May, the call was forwarded to another department, but they took a message and the details. I am tired of calling OUTsurance now can they fix my damaged car.