Outsurance - finding reasons NOT to pay claim!

The reason people hate insurance companies is because they find reasons to reject claims rather than to find reasons to pay. Outsurance is no different... no matter what their clever marketing people want to tell you.

The ceiling in my garage collapsed recently. Apparently the brandering in the roof and the nails used to affix the ceiling boards are too far apart and now they have rejected the claim because of poor workmanship! We bought the house 13 years ago and found the garage the way it is today. We had nothing to do with the erection of the building and didn't even know that there are specific regulations in respect of putting in ceilings.

We did not contribute to the ceiling collapsing and now Outsurance is holding us responsible (by rejecting the claim) for something we had no control over just because the policy wording makes it convenient for them to do so. How is this fair to us as consumers. Is the whole point of insurance not to provide cover for losses you incur that are out of your control??

So whenever you see one of those clever Outsurance testimonial commercials on tv...think again! They are happy to take your money but when you need them to be there for you...they are nowhere to be found!