1 reviews | Active since Nov 2010
OUTSURANCE ******
My geyser burst first time after 9 years of no claims paying every month called for claims my geyser burst damaging my ceiling as well when called them they recon co payment of R4200.00 to change geyser dut wait another copayment for replacement of 1 ceiling bord a another copayment of R4200.00 now add up to R8400.00 but wai there's a another copayment for replacement of n leaking geyser pipe geus what another copayment off R4200.00 so to replace ceiling bord 1 geyser and 1m pipe is total copayment off R12600.00 they're a bunch off ****** I will do all in my power to warn people of they're empty promise and lais to publick change your insurance now before you loose all you money OUTSURANCE is croocks
****** ****** they collect you premium every month but when you claim they don't pay
Following our initial reply to you, we received comprehensive feedback from our claims manager, Charlton, confirming his discussions with you.
You informed us you already replaced the geyser privately, 2hich was out of warranty. We offered to assess the resultant damage caused and do a cash settlement for you for both less excess. Charlton contacted you again, as we have not received a quote for the resultant damage, and discovered you did a stop payment at the bank. We can therefore no longer offer any assistance, as your policy has since been cancelled.
We are very sorry we cannot assist you further.
Regards
The OUTsurance Team
Following our initial reply to you, we received comprehensive feedback from our claims manager, Charlton, confirming his discussions with you.
You informed us you already replaced the geyser privately, 2hich was out of warranty. We offered to assess the resultant damage caused and do a cash settlement for you for both less excess. Charlton contacted you again, as we have not received a quote for the resultant damage, and discovered you did a stop payment at the bank. We can therefore no longer offer any assistance, as your policy has since been cancelled.
We are very sorry we cannot assist you further.
Regards
The OUTsurance Team