1 reviews | Active since Sept 2018
OUTsurance Faulse pretences
Since joining Outsurance my business had an unfortunate thing happen whereby it was an attempted highjacking. To which my identity and vehicle was needed repairs. Outsurance to which I have a "Broker" has taken so long with the claim. After Outsurance failed to this day to settle my claim has promised and said "I understand what you are going through", well. After serveral promises from Outsurance the claim is still not completed this is 3 weeks later, I have delt with 8 different peolple at Outsurance, and have all emails for my record. My Company has suffered a huge loss during this time to which they still dont care. Outsurance telephonically has promised to send everything in writing. They have **** in emails as to what they will be doing. If one is given a broker why does one have to speak to several another people from OUTsurance regarding a claim, it is a sales tactic to make you believe that it is personal. i should have stuck to my previous insurance company Santam as I have no problems what so ever whereby one phone call and my claim was settled. After expressing the loss my business has taken due to the unfortunate event that happened, I am absolutely disppapointed in Outsurance and the losses the business has taken threaten a small business to close. Unfortunately I cant name all persons involved but will take this further as Outsurance has no regard for any one as you are just a number giving them money on a monthly basis. Outsurance have sold a product to which I have on record is false. Unfortunately the Broker appointed has done his best within his given limits that Outsurance has allowed him to do so to which i believe is not his fault and out of his hands. Outsurance this has been the worst experience and it is a disgrace. ***/OT*** Deserves less than one star / no stars speechless
It is in your best interest that you refrain from saying the above, as i have heared this exact same thing the whole time during the claim procedure. If only i can express how often OUTsurance has used this term youwould not believe them neither. i am blown away with the so often used excuse of a term.
Regards,
Christopher Gordon
It is in your best interest that you refrain from saying the above, as i have heared this exact same thing the whole time during the claim procedure. If only i can express how often OUTsurance has used this term youwould not believe them neither. i am blown away with the so often used excuse of a term.
Regards,
Christopher Gordon
We received confirmation from our claims manager confirming the payment will be finalised, since all outstanding matters have now been concluded.
We received detailed feedback of what had transpired since the claim was registered and recourse was also discussed with you.
please accept our sincere apologies for the stressful experience throughout.
Regards
The OUTsurance Team
We received confirmation from our claims manager confirming the payment will be finalised, since all outstanding matters have now been concluded.
We received detailed feedback of what had transpired since the claim was registered and recourse was also discussed with you.
please accept our sincere apologies for the stressful experience throughout.
Regards
The OUTsurance Team
Would like express my dissapointment in OUTsurance once again, as I did everything required from OUTsurance. Yet still no payment of settlement. I truely feel sorry for my appointed "broker" to whom has tried his best to resolve this issue, but with limited authority can only await a response for the powers that be. In saying the above mentioned " Powers that be' do not really give a care in the world, once again OUTsurance has given only but distrust and BAD WORK ETHICS. I hope that OUTsurance is satisfied with what they can do to an indiviodual company or an individual.
Would like express my dissapointment in OUTsurance once again, as I did everything required from OUTsurance. Yet still no payment of settlement. I truely feel sorry for my appointed "broker" to whom has tried his best to resolve this issue, but with limited authority can only await a response for the powers that be. In saying the above mentioned " Powers that be' do not really give a care in the world, once again OUTsurance has given only but distrust and BAD WORK ETHICS. I hope that OUTsurance is satisfied with what they can do to an indiviodual company or an individual.