Outsurance false claim

Hi. I once made a quote for my car ensurance with Outsurance. They could not beat my then insurer. As their slogan, they claim to reimburse you with R400 cash if they fail to beat your current insurer. A gentleman called and advised me that he wil be in contact again to arrange how I'm gonna receive the money. It's been more than 3 moths now, no one has ever gotten back to me. I am just wondering if they live up to their slogan.