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LeAnne C
1 reviews | Active since Sept 2016
29 Apr 2021, 11:57
Outsurance false advertising poor services
Really disappointed with the services at outsurance when it's time to take a new policy you get numerous calls and emails yet when you have a problem no one is able to help you. I took out two policies also reffered my employer and they cancel my policy without notice on the day of claim, false advertising in actually still in shock I always thought they were the best in the business.
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Replies (2)
OUTsurance's replyOfficial
03 May 2021, 14:37Good afternoon Leanne Thank you for your feedback which is naturally concerning to us. Following the receipt of your complaint, we immediately escalated the matter to our client care manager Danicia. Danicia has since been in contact with you to discuss your concerns in detail as well as to discuss the reason for the cancellation. We note that your policy with us was cancelled in January. Danicia further explained why we are unable to re-instate your policy at this time. We are not insensitive to the financial loss that you have incurred and apologise for the disappointing outcome. Regards OUTsurance
OUTsurance's reply03 May 2021, 14:37
Official
Good afternoon Leanne Thank you for your feedback which is naturally concerning to us. Following the receipt of your complaint, we immediately escalated the matter to our client care manager Danicia. Danicia has since been in contact with you to discuss your concerns in detail as well as to discuss the reason for the cancellation. We note that your policy with us was cancelled in January. Danicia further explained why we are unable to re-instate your policy at this time. We are not insensitive to the financial loss that you have incurred and apologise for the disappointing outcome. Regards OUTsurance
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LeAnne C's updateReviewer Update
23 Jul 2021, 18:49Unfortunately Danica was unable to explain to me if my policy was canceled how was i still getting misleading sms to show that i was still coverd . Also my up i checked day before calling yourl and even on my app i was still insured and showing active it only changed when i called in.
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LeAnne C's update23 Jul 2021, 18:49
Reviewer Update
Unfortunately Danica was unable to explain to me if my policy was canceled how was i still getting misleading sms to show that i was still coverd . Also my up i checked day before calling yourl and even on my app i was still insured and showing active it only changed when i called in.