MM
Maserame M
1 reviews | Active since Jul 2020
21 Jul 2020, 22:13
Outsurance, false advertising
I requested a quote for my car a few weeks ago. Their quote didn't beat my current car insurance, and being with the same insurance and not having claimed for the past 3 years they sent me an email and a OTP to fill in, in which I did but everytime I submit it, I get an error message, called them to advise what I should do and was told to restart my phone. Same response everytime. The password has now expired and still no assistance from them.
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OUTsurance's replyOfficial
03 Aug 2020, 14:30Hi Maserame
You recently sent us a complaint and raised concerns regarding our R500/R1500 Quote Promotion.
We acknowledged and escalated the matter to our Quote Promotions Supervisor to reach out and address your concerns. Very sorry for the unpleasant experience you described and for not completing the promotions process with you.
As advised we genuinely pay all clients whose premiums we could not beat on a like-for-like basis, we processed the R1500 promotion to pay to your account last Thursday.
We trust that all is in order and thank you for the opportunity to quote you, hopefully we can do better in the near future.
Regards
OUTsurance
You recently sent us a complaint and raised concerns regarding our R500/R1500 Quote Promotion.
We acknowledged and escalated the matter to our Quote Promotions Supervisor to reach out and address your concerns. Very sorry for the unpleasant experience you described and for not completing the promotions process with you.
As advised we genuinely pay all clients whose premiums we could not beat on a like-for-like basis, we processed the R1500 promotion to pay to your account last Thursday.
We trust that all is in order and thank you for the opportunity to quote you, hopefully we can do better in the near future.
Regards
OUTsurance
OUTsurance's reply03 Aug 2020, 14:30
Official
Hi Maserame
You recently sent us a complaint and raised concerns regarding our R500/R1500 Quote Promotion.
We acknowledged and escalated the matter to our Quote Promotions Supervisor to reach out and address your concerns. Very sorry for the unpleasant experience you described and for not completing the promotions process with you.
As advised we genuinely pay all clients whose premiums we could not beat on a like-for-like basis, we processed the R1500 promotion to pay to your account last Thursday.
We trust that all is in order and thank you for the opportunity to quote you, hopefully we can do better in the near future.
Regards
OUTsurance
You recently sent us a complaint and raised concerns regarding our R500/R1500 Quote Promotion.
We acknowledged and escalated the matter to our Quote Promotions Supervisor to reach out and address your concerns. Very sorry for the unpleasant experience you described and for not completing the promotions process with you.
As advised we genuinely pay all clients whose premiums we could not beat on a like-for-like basis, we processed the R1500 promotion to pay to your account last Thursday.
We trust that all is in order and thank you for the opportunity to quote you, hopefully we can do better in the near future.
Regards
OUTsurance