1 reviews | Active since Jun 2014
Outsurance false advertising
To be honest, Outsurance prices are not bad, but the they are not that all what they advertise to be. I've been with them for 5 years, did not claim once. This year I claimed twice. My monthly premium almost doubled, how is that possible? Outsurnace says on their TV adds that claims to be finalized within 5 days, NEVER!!! 1st claim took a month, second one just as bad. The claims are easy and user friendly to submit on the app, yet the service after that is terrible. I had to fight with the manager because they wanted to fit second hand parts on my vehicle. Nowhere in my policy did they disclose that they can fit second hand parts. I am not paying a monthly premium for second hand parts. Eventually after a long battle, they fitted new parts. I had struggles with the rental company which is a service provider by Outsurance, so I understand I cannot blame Outsurance for their service. Terry from Outsurance dealt with my complaint after the repair work from panelbeater was not satisfactory. She did an amazing job! She needs to be the face of Outsurance. She communicated non stop with me and made everything hassle free. Well done Terry Ritchie. I've changed insurance companies after these two claims.
Thank you for your feedback, although it is sad to see that you cancelled your policy.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
The NFO has given approval for insurers to use alternative parts for vehicles out of their factory warranty period. This will not be for critical parts that compromise the safety or reliability of the vehicle. We will address the service failures accordingly.
We are pleased to hear that Terry delivered awesome service. She is a star!
You have our apologies for your overall claims experience.
Regards,
The OUTsurance Team
Thank you for your feedback, although it is sad to see that you cancelled your policy.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
The NFO has given approval for insurers to use alternative parts for vehicles out of their factory warranty period. This will not be for critical parts that compromise the safety or reliability of the vehicle. We will address the service failures accordingly.
We are pleased to hear that Terry delivered awesome service. She is a star!
You have our apologies for your overall claims experience.
Regards,
The OUTsurance Team