fT
francois T

1 reviews | Active since Jan 2020

28 Jan 2020, 13:38

Outsurance false advertising

Outsurance advertising made me believe I can get a quote online. The website stated with a few simple questions I can get a quote. I started the online process entering all the relevant information, my thinking at this stage was that my quote will be emailed, an agent phoned me directly after finishing the process and I had to repeat all the information I just enter online with additional information. On the phone lengthy policy wording and detailed information was explained to me. I express my unhappiness and I understand the agent "is just doing her job" BUT Outsurance advertise quick and easy online quoting which is a lie.

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Replies (1)
OUTsurance
OUTsurance's reply29 Jan 2020, 16:19
Official
Good day Francois,

Thank you for your feedback. Please note, we state in our Ts & Cs - By providing your email or mobile phone details you are agreeing that we may contact you regarding this quote. 

Ash our sales manager contacted you to address your concerns and to discuss our quote process in detail. All the underwriting questions we ask at quote stage are all relevant in determining the appropriate premium.

We are sorry that our quote process was an inconvenience for you.

Regards,
OUTsurance