GR
Grant R
1 reviews | Active since Dec 2016
24 Oct 2019, 10:52
Outsurance false advertising
3 or 4 months ago I phoned Outsurance for a vehicle and household quote which ended up far more expensive than what I was paying back then and even more expensive from a quote that I had received elsewhere. Needless to say I did not choose Outsurance but here is my frustration, despite all their advertising about paying you money if their quote is more expensive I have not heard anything or received anything from them!
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Replies (4)0
Replies (4)
OUTsurance's replyOfficial
24 Oct 2019, 16:14Good day Grant,
Thank you for letting us know. It is a pity we were not able to offer you a saving at this stage.
We have been unsuccessful in our attempts to contact you. Refilwe from our quote promotion team will send you an email requesting your policy schedule. Once received we will guide you through the process.
We do apologise that the process was not concluded with you sooner.
Regards,
OUTsurance
Thank you for letting us know. It is a pity we were not able to offer you a saving at this stage.
We have been unsuccessful in our attempts to contact you. Refilwe from our quote promotion team will send you an email requesting your policy schedule. Once received we will guide you through the process.
We do apologise that the process was not concluded with you sooner.
Regards,
OUTsurance
OUTsurance's reply24 Oct 2019, 16:14
Official
Good day Grant,
Thank you for letting us know. It is a pity we were not able to offer you a saving at this stage.
We have been unsuccessful in our attempts to contact you. Refilwe from our quote promotion team will send you an email requesting your policy schedule. Once received we will guide you through the process.
We do apologise that the process was not concluded with you sooner.
Regards,
OUTsurance
Thank you for letting us know. It is a pity we were not able to offer you a saving at this stage.
We have been unsuccessful in our attempts to contact you. Refilwe from our quote promotion team will send you an email requesting your policy schedule. Once received we will guide you through the process.
We do apologise that the process was not concluded with you sooner.
Regards,
OUTsurance
GR
Grant R's updateReviewer Update
24 Oct 2019, 16:48You have not tried to contact me once!!!! Please provide proof of these attempts
GR
Grant R's update24 Oct 2019, 16:48
Reviewer Update
You have not tried to contact me once!!!! Please provide proof of these attempts
OUTsurance's replyOfficial
25 Oct 2019, 15:14We have tried to call you today again but have been unsuccessful. Do you perhaps have true caller installed?
Refilwe has sent you another email. Please respond to her email and she will assist you.
Regards,
OUTsurance
Refilwe has sent you another email. Please respond to her email and she will assist you.
Regards,
OUTsurance
OUTsurance's reply25 Oct 2019, 15:14
Official
We have tried to call you today again but have been unsuccessful. Do you perhaps have true caller installed?
Refilwe has sent you another email. Please respond to her email and she will assist you.
Regards,
OUTsurance
Refilwe has sent you another email. Please respond to her email and she will assist you.
Regards,
OUTsurance
OUTsurance's replyOfficial
28 Oct 2019, 12:29Good day Grant,
We have received your documents and we confirm payment has been processed.
Regards,
OUTsurance
We have received your documents and we confirm payment has been processed.
Regards,
OUTsurance
OUTsurance's reply28 Oct 2019, 12:29
Official
Good day Grant,
We have received your documents and we confirm payment has been processed.
Regards,
OUTsurance
We have received your documents and we confirm payment has been processed.
Regards,
OUTsurance