**OUTSURANCE FAILURE TO PAY OUT CLAIM

Good day

Be cautious when Outsurance calls and says that if they cant beat your current vehicle insurance, they will pay you out between R500 to R1500. They called me last week, a man by the name of Chris, I went through the entire quotes process and once done, my current premium could not be beaten, I was told that an email will be sent to me (I even provided 2 email addresses) which never happened, I then called the customer service number, followed the voice prompts until an operator took my call, she promised that she would get their marketing department to call me and forward me forms to complete so I may be able to claim the R1500 owed to me as I have also been claim free for the past 11 years, I was also told that I would have to provide my current policy schedule with the completed forms to which I obliged, this too has not happened and it is now a week. Something is a miss here, im sure that I would be told something like staff are working remotely so the turn around time is slow but trust me had I been signing up with them, their staff would make themselves available, a very poor service indeed and it is sad that many unsuspecting innocent people out their are duped into thinking that Outsurance will actually pay them out if they cant beat their premiums, Im sure a few may have been paid out but not the majority of people that they call.