Outsurance fails recently. Inferior service

A long overdue complaint. Had a previous negative experience with a geyser replacement. Had my kwikot replaced with a cheaper superhot geyser. Team Leader made all sorts of excuses, stating Kwikot geysers were no longer used. I asked him to put this in writing and he refused. I have an email trail.

He provided all sorts of promises and guarantees that the suoerhot.

econg service Provider was allocated.

Obviously cost of claim went up, subsequently my rerate premium escalated by R500 to R600.

Keep in mind the looting incident in KZN, the flooding incident in April 2023, has cost insurers dearly, with regard to domestic and commercial claims.

Now all clients have to fit the bill.

So all clients annual re-rate reviews must have escalated.

Be wary of Outsurance, they are not reputable, as they used to be, and their Service Providers are not also not vetted appropriately. Not professional, honest, or adequately skilled.

Be wary of geyser installations.

A kwikot geyser should be replaced with a kwikot geyser not some cheaper suoerhot geyser.

Double check everything with Service Providers as well.

Presently having issues with my gate motor.

Service Provider allocated did not check gate motor box properly when they left.

I called an informed Claims Consultant this morning.

Explained that I could not do a manual over ride and get out of my property this morning. I had to get assistance of neighbour's and my helper to physically carry the gate.

He promised to call Service Provider and call me back as this is urgent.

He said he will call me back immediately after his call with service Provider.

No call from him.

I called Service Provider, and they stated he had called them this morning and informed them, he would allocate a Outsurance Assessor......

Still no call from him to explain, the new plan of action.

Let's see how this issue gets resolved.