Outsurance fails and refuses to respond to emails

A client of Outsurance reversed into my vehicle. The client admitted responsibility and requested me to obtain three quotes, which I did. Lynette Govender from Outsurance furnished me with claim documents and requested all supporting documentation thereto. I submitted duly signed and completed claim forms, together with all supporting annexures thereto on the morning of 24th July. On the afternoon of 27th July (3 days later) she acknowledged receipt and advised that my file had been sent in for allocation and that a legal advisor will contact me shortly. She further advised that as a third party claim (which this was) was a legal matter with legal time frames and process takes 4 - 6 weeks to finalize as opposed to a normal insurance claim. It is now almost three weeks after lodging my claim with Outsurance and they simply refuse and/or fail to respond to my emails to them asking them to acknowledge receipt and advise what the status of my claim is. I simply cannot understand this apathy and lack of response from a supposed reputable company such at Outsurance!