Outsurance failing me in my time of need! Service a complete disgrace!

I've had my accident on the 9th of March 2025 It was the worst when I called outsurance they did not know the vehicle I drove and gave wrong information and I let it slide even though I didn't get any assistance in my hour if need when I was basically stranded my insurance with outsurance was of absolutely no assistance. I got my car assessed only on the 17th the in tygervalley Jared assured me that I will get a call later in the day Monday or Tuesday I waited nobody called. I called Tuesday morning Tracey told me it was supposed to be dealt with she will escalate it to the assessor management, I called again yesterday and I was told someone will call me . Now I'm getting frustrated because I do pay my full premiums every month to be covered in never late and I exspect better service. Next week will be 3 weeks that I'm waiting I request a Manager to call me immediately with a resolution because all I hear is it's been escalated. I got a nice email to say Kgothatso Seageng is assisting with my case but I have been getting no proper communication from him or anyone at outsurance. I don't want anyone else to call but management.

Remember you are not the only insurance company, I can take my business somewhere else because this is pathetic absolutely the worst that I'm experiencing now.