1 reviews | Active since Oct 2010
OUTSURANCE FAILED TO FIX AND DELIVER MY WITHIN THE PROMISED TIMEFRAME
I had a minor scratch on my car on the 02.10.2020 which I immediately reported and was advised to submit the claim with all necessary photos according to what the assessor had requested which was sent within few hours. Few days after I was advised to go and drop the car at the allocated Panel Beater, (Renew-it Bedfordview), a very unprofessional panel beating company which I even ask myself what criteria do Outsurance used to nominate such a company. Outsurance then phoned and advised that the car was finished, and I should go to collect. When I got there I was surprised to find that the car was not even inspected and passed by an Outsurance representative, the car was not washed (still had s****ing razors on top of the car), sensors all around had stopped working, so I had to leave the car. Since this days, I have been phoned by Terry Martins service consultant from Outsurance. She is not informed of what is happening, she had been advising with unconfirmed information about inspector going out and the car getting delivered which until today it hasn't happened. I am very disappointed and worried about such service from such a big entity.
What you experienced was shocking and certainly not what we had wished for you to experience.
After reading your complaint we immediately escalated the matter to Lindiwe our client liaison manager. Lindiwe contacted you to apologise for the terrible experience and she assured you that we would get the matter resolved and you would receive your vehicle back in the same condition it was prior to the incident occurring.
We will remain in contact with you up until you have collected your vehicle and you are satisfied with the workmanship.
We sincerely apologise for the terrible experience.
Regards,
OUTsurance
What you experienced was shocking and certainly not what we had wished for you to experience.
After reading your complaint we immediately escalated the matter to Lindiwe our client liaison manager. Lindiwe contacted you to apologise for the terrible experience and she assured you that we would get the matter resolved and you would receive your vehicle back in the same condition it was prior to the incident occurring.
We will remain in contact with you up until you have collected your vehicle and you are satisfied with the workmanship.
We sincerely apologise for the terrible experience.
Regards,
OUTsurance
Since our last interaction, you brought your unhappiness about the lack of proper feedback and delayed repairs to our attention.
Our client liaison manager, Francois, contacted you yesterday with an apology for the unfortunate service frustration you are encountering.
Francois emphasized the importance of us ensuring the poor workmanship is corrected and we need to take the vehicle to the dealership for inspection. Our assessor will inspect vehicle today.
Thank you for your understanding.
Regards
OUTsurance
Since our last interaction, you brought your unhappiness about the lack of proper feedback and delayed repairs to our attention.
Our client liaison manager, Francois, contacted you yesterday with an apology for the unfortunate service frustration you are encountering.
Francois emphasized the importance of us ensuring the poor workmanship is corrected and we need to take the vehicle to the dealership for inspection. Our assessor will inspect vehicle today.
Thank you for your understanding.
Regards
OUTsurance