LZ
Londiwe Z
1 reviews | Active since Jun 2023
15 Jun 2023, 19:59
Outsurance
I took a household policy with outsurance, when the time came to claim they had me running around explaining and providing unnecessary documents. I’ve been explaining for weeks and submitting one document after the other. They are dragging the process intentionally. Poor service return compared to the energy they put in when you ask for a quote.
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OUTsurance's replyOfficial
20 Jun 2023, 15:30Good afternoon Londiwe,
Thank you for bringing your concerns to our attention.
After reviewing your claim, we noticed that certain information provided prompted further questioning regarding your claim.
There are certain instances where this is required as part of our validation process.
We further confirm that during the validation of the claim you opted to withdraw your claim and cancel your policy.
We are sorry that you decided to proceed this way.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
After reviewing your claim, we noticed that certain information provided prompted further questioning regarding your claim.
There are certain instances where this is required as part of our validation process.
We further confirm that during the validation of the claim you opted to withdraw your claim and cancel your policy.
We are sorry that you decided to proceed this way.
Regards,
The OUTsurance Team
OUTsurance's reply20 Jun 2023, 15:30
Official
Good afternoon Londiwe,
Thank you for bringing your concerns to our attention.
After reviewing your claim, we noticed that certain information provided prompted further questioning regarding your claim.
There are certain instances where this is required as part of our validation process.
We further confirm that during the validation of the claim you opted to withdraw your claim and cancel your policy.
We are sorry that you decided to proceed this way.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
After reviewing your claim, we noticed that certain information provided prompted further questioning regarding your claim.
There are certain instances where this is required as part of our validation process.
We further confirm that during the validation of the claim you opted to withdraw your claim and cancel your policy.
We are sorry that you decided to proceed this way.
Regards,
The OUTsurance Team