1 reviews | Active since Jan 2022
OUTsurance
Good day on 21 November 2021 I was involved in a car accident with one of out surance claint out surance is refusing to pay a third pay laybility even though it has been proven to them that their claint was at fault by skipping a red robot, what is frustrating more is that OUTsurance want to claim their from me and using all their resources to intimidating me with court and shirifs, the lady who is handling their case against me she is so arrogant and unprofessional
I have submitted my statement including the video footage of the incident in their offices but still they are insisting I was at fault and they taking me to court I'm so disspointed as I'm a policy holder of out surance too how ever in funeral covers.
Further to our private reply of last week, our legal manager Brian has been in contact with you.
He has audited the call and informed you that Mulalo was acting in her role as a legal advisor, as part of the recovery process. We apologise for the way our Mulalo made you feel and will ensure that you are no longer contacted by her.
We are currently reviewing your matter and have escalated the request to view the footage, to our IT team.
We will provide you with feedback once we have viewed the footage and are able to make a decision on the way forward.
Regards,
OUTsurance
Further to our private reply of last week, our legal manager Brian has been in contact with you.
He has audited the call and informed you that Mulalo was acting in her role as a legal advisor, as part of the recovery process. We apologise for the way our Mulalo made you feel and will ensure that you are no longer contacted by her.
We are currently reviewing your matter and have escalated the request to view the footage, to our IT team.
We will provide you with feedback once we have viewed the footage and are able to make a decision on the way forward.
Regards,
OUTsurance