OUTSURANCE - EXTREMELY DISAPPOINTED IN THE ONLY SERVICE PROVIDER THAT HAS NEVER LET ME DOWN

I have been a loyal customer of Outsurance since 2008.

I normally them most efficient and helpful.

However, I wrote off my vehicle last week and as such went to collect my hire car from Avis - I have been paying for a hire car for 30 days all along.

I was advised, that if my car is written off, that they are able to extend the period to 35 days in order to give me enough time to find a replacement vehicle. Now I have received an email stating I need to return my hire car as the claim has been finalised.

While I understand that this might be procedure, NONE of this was ever communicated to me and I have no idea how they expect me to find a new vehicle in 2 days. So what the hell is the point of paying extra on your premium each month for a hire car for a PERIOD OF 30 DAYS when this is in fact a lie.

EXTREMELY DISAPPOITNED IN THE ONLY SERVICE PROVIDER THAT HAS NEVER LET ME DOWN.