Outsurance excess review

I recently had to submit a claim to Outsurance for damage caused by a lightning strike. To my horror, I found that my excess for this claim has, unbeknown to me, been increased from zero to R4500 during the course of a rerate of car insurance in 2021. I took this up with Outsurance and after a review process, Outsurance admitted that the error was caused by one of its agents and the excess was reduced to zero. I was asked to re-submit my claim and it was settled quickly and completely, as one has become used to in dealing with Outsurance. The way this was handled and settled, just confirmed my absolute trust that the 20+ years that I have been covered by Outsurance was and still is the best option for me!