pS
patrick S
1 reviews | Active since Jun 2017
12 Jul 2022, 17:44
Outsurance excess changes overnight
I would love to give outsurance 5 stars and say they are great but they are pathetic when you have to claim I went 5 years without a claim but now I have to make a claim they increase my excess from R2360 to 4500 on my outsurance app it still show 2360 and the operator tells me they sent me an email to inform me about this hike of excess on 22 June but I check my emails no such thing, what can I do about this
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OUTsurance's replyOfficial
14 Jul 2022, 11:38Good afternoon Patrick,
Further to our private reply on receipt of your complaint we can confirm that our claims manager Nonhanhla has been in contact with you.
She has explained the changes made to your power surge excess and that an email was sent to all clients informing them of this. The OUTsurance app unfortunately does not show all the applicable excesses and we have therefore referred this to our app team to look into.
We will unfortunately not be able to assist in reducing the excess and are sorry for the disappointment.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint we can confirm that our claims manager Nonhanhla has been in contact with you.
She has explained the changes made to your power surge excess and that an email was sent to all clients informing them of this. The OUTsurance app unfortunately does not show all the applicable excesses and we have therefore referred this to our app team to look into.
We will unfortunately not be able to assist in reducing the excess and are sorry for the disappointment.
Regards,
OUTsurance
OUTsurance's reply14 Jul 2022, 11:38
Official
Good afternoon Patrick,
Further to our private reply on receipt of your complaint we can confirm that our claims manager Nonhanhla has been in contact with you.
She has explained the changes made to your power surge excess and that an email was sent to all clients informing them of this. The OUTsurance app unfortunately does not show all the applicable excesses and we have therefore referred this to our app team to look into.
We will unfortunately not be able to assist in reducing the excess and are sorry for the disappointment.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint we can confirm that our claims manager Nonhanhla has been in contact with you.
She has explained the changes made to your power surge excess and that an email was sent to all clients informing them of this. The OUTsurance app unfortunately does not show all the applicable excesses and we have therefore referred this to our app team to look into.
We will unfortunately not be able to assist in reducing the excess and are sorry for the disappointment.
Regards,
OUTsurance