Outsurance - Exceptional Bad Service !!!

<p>I opened up a Claim with Outsurance on 31 May 2016.</p> <p> </p> <p>To date the Claim is still pending. I have had to follow up each day to check the status and each time I am told that someone will call me back, and no one contacts me to inform me what is happening with my claim.</p> <p> </p> <p>I have spoken to the following people at Outsurance:</p> <p> </p> <p>On 02Jun16 I spoke to ***hir Faaghir Hendricks who was assigned my claim.</p> <p><br />01JUN16: Spoke to Mauritz who was the only helpful person - but he was in Client Care.<br />02Jun16: Spoke to Daniel Mzi/Call Centre<br />02Jun16 @ 14h30 Outsurance Assessor arrived<br />04Jun16: Spoke to Matebelo @ 11h21 - will check with Electrician who attended & Outsurance will come back to me on Mon, 06Jun16.</p> <p>06Jun16 I had to call Outsurance again to check on progress of my Claim</p> <p>08Jun16: Spoke to Ditshego who took my bank details for Claim payout<br />09Jun16: Spoke to Cecelia/"Team Manager" would call me back after verifying my bank details</p> <p>I am STILL WAITING !!!<br />09Jun16: Spoke Thurlo - who would forward message to Cecelia concerning the fact that she would call me back shortly.</p> <p>When I ask to speak to a Manager, I am told that there are no managers on duty !!!</p> <p> </p> <p>I am TOTALLY dissatisfied with this level on NON SERVICE !!!</p> <p>This is totally unacceptable business practice !</p> <p> </p> <p>Perhaps there are more professional Insurance Service Providers who would welcome my business !</p> <p> </p> <p>Mr. Maggott</p> <p> </p> <p> </p>