BW
Bronwen W

1 reviews | Active since Dec 2016

19 Dec 2016, 10:59

outsurance excellent service

<p>I broke down in my car in somerset west just before the public holiday. A female on my own on the side of the road in 37c - not fun. Phoned outsurance who gave me the most outstanding service and reasurance that everything would be ok. I waited about 45mins for the tow truck to arrive but I received sms and phone calls evry 15mins to check up on me and to confirm how much longer I had to wait.</p> <p> </p> <p>When the tow truck brought me and my car back to Cape Town my garage was already closed so they dropped me and my car at my house. Monday morning I phoned outsurance who once again with great efficiency and pleasant manner organised a tow truck who arived within 15mins.</p> <p> </p> <p>It was such a good service and pleasant to people to talk to in a moment of distress. Something which could have been extreamly stressful situation was turned around and I cannot thank outstance enough for being there when I need them and totally living up to the great service to their clients.</p> <p> </p> <p>Thank you</p> <p>Bronwen Wetton </p>

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Replies (1)
OUTsurance
OUTsurance's reply19 Dec 2016, 12:52
Official

Our client's deserve awesome service and that is exactly what you received.

Your feedback is much appreciated and we grateful to you for complimenting our staff on this forum!

Regards, Sarah