1 reviews | Active since Apr 2016
Outsurance Essential Car Insurance
Good day. I'm reviewing Outsurance on behalf of my mother-in-law. She is 75 and is retired. She has been with Outsurance since 2011 and is driving a 2011 Renault Sandero 1.6.
She enquired about your "Essential Car Insurance" for cars older than 5 years as advertised on TV. She is currently paying R800 per month for comprehensive car insurance. When she contacted Outsurance via e-mail she was advised by one of your agents that you are not in a position to offer her a lower premium. We feel that R800 per month is a very high premium for an almost 10 year old car.
She doesn't really want to change to another Insurance company, however, she is struggling to afford R800 per month. Could you kindly assist in this matter. Thank you.
Thank you for contacting us and for brining your concerns to our attention.
Following receipt of your complaint, we escalated the matter to our client care manager Lesego.
We can now confirm that Ms Hattingh's cover has been amended to our Essential cover and her premium has been reduced.
We apologise that this was not done in a speedy and efficient manner - this certainly does not speak to the service we hope to offer any of our clients.
Regards
OUTsurance
Thank you for contacting us and for brining your concerns to our attention.
Following receipt of your complaint, we escalated the matter to our client care manager Lesego.
We can now confirm that Ms Hattingh's cover has been amended to our Essential cover and her premium has been reduced.
We apologise that this was not done in a speedy and efficient manner - this certainly does not speak to the service we hope to offer any of our clients.
Regards
OUTsurance