JM
John M
1 reviews | Active since Mar 2018
05 Sept 2025, 12:58
OUTSURANCE EMAILED UPDATED CONTRACT DOCUMENTS WITHOUT THE COVER AMOUNT
I'm John Mafuyeka, after phoning Outsurance on the 02/09/2025, telling them my intention to cancel my policy, Mr ZUKISA MBOTYI of Outsurance upgraded the cover amount of my two cars (Grand Livina R87 400.00, Jaguar R56 100.00), I agreed with him and requested him to email me the updated contract documents. He emailed me the contract without the cover amount, I phoned asking them to include the cover amount and was assisted by a lady by the name of Phemi, she emailed the same contract documents without the cover amount, from then they don't reply my emails anymore
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OUTsurance's replyOfficial
08 Sept 2025, 14:04Good day John,
Further to our initial private response, our Client Care Manager, Michelle, reached out to assist you with your query.
Please note that our confirmation of cover is system-generated and does not reflect specific amounts, as these are subject to change. However, we have included the current retail value in the letter shared with you.Our advisor attempted to contact you to provide further clarification but was unfortunately unsuccessful. We sincerely apologise for any inconvenience this may have caused.
For any future queries, please feel free to email us at ***, and our team will be happy to assist.
Regards,
The OUTsurance Team
Further to our initial private response, our Client Care Manager, Michelle, reached out to assist you with your query.
Please note that our confirmation of cover is system-generated and does not reflect specific amounts, as these are subject to change. However, we have included the current retail value in the letter shared with you.Our advisor attempted to contact you to provide further clarification but was unfortunately unsuccessful. We sincerely apologise for any inconvenience this may have caused.
For any future queries, please feel free to email us at ***, and our team will be happy to assist.
Regards,
The OUTsurance Team
OUTsurance's reply08 Sept 2025, 14:04
Official
Good day John,
Further to our initial private response, our Client Care Manager, Michelle, reached out to assist you with your query.
Please note that our confirmation of cover is system-generated and does not reflect specific amounts, as these are subject to change. However, we have included the current retail value in the letter shared with you.Our advisor attempted to contact you to provide further clarification but was unfortunately unsuccessful. We sincerely apologise for any inconvenience this may have caused.
For any future queries, please feel free to email us at ***, and our team will be happy to assist.
Regards,
The OUTsurance Team
Further to our initial private response, our Client Care Manager, Michelle, reached out to assist you with your query.
Please note that our confirmation of cover is system-generated and does not reflect specific amounts, as these are subject to change. However, we have included the current retail value in the letter shared with you.Our advisor attempted to contact you to provide further clarification but was unfortunately unsuccessful. We sincerely apologise for any inconvenience this may have caused.
For any future queries, please feel free to email us at ***, and our team will be happy to assist.
Regards,
The OUTsurance Team