OT
Obakeng T
1 reviews | Active since Jun 2023
26 Jun 2023, 08:55
******* Outsurance
Unwelcomed experience with outsurance, on the 14th June 2023 Outsurance debated Money from my account ********, without my consent for the policy of one of their clients. I called outsurance since 14th June 2023 up to date my dispute is not resolved. Outsurance ombudsman and *******ion hot line contact number does not work. Outsurance is ******* to the core. Anyone who can assist with opening a case of ***** or procedure that can assist me with my matter
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Obakeng T's updateReviewer Update
26 Jun 2023, 11:43I have lost trust in Outsurance, I spoke with many people to assist me with my matter the whole of last week without resolving matter. What is the difference service manager will do?
Outsurance wrongly debated my account without my consent or permission and getting my money back is an obstacle.
Outsurance wrongly debated my account without my consent or permission and getting my money back is an obstacle.
OT
Obakeng T's update26 Jun 2023, 11:43
Reviewer Update
I have lost trust in Outsurance, I spoke with many people to assist me with my matter the whole of last week without resolving matter. What is the difference service manager will do?
Outsurance wrongly debated my account without my consent or permission and getting my money back is an obstacle.
Outsurance wrongly debated my account without my consent or permission and getting my money back is an obstacle.
OUTsurance's replyOfficial
29 Jun 2023, 12:09Good day Obakeng,
What you described we see in a serious light. After responding privately to your review, we escalated the matter for urgent attention.
Yanda our client services manager called you to address your concerns and she discussed in detail what had transpired. This was an error on our side which has since been rectified. The refund has been processed.
You have our sincere apologies for the inconvenience caused.
Regards,
The OUTsurance Team
What you described we see in a serious light. After responding privately to your review, we escalated the matter for urgent attention.
Yanda our client services manager called you to address your concerns and she discussed in detail what had transpired. This was an error on our side which has since been rectified. The refund has been processed.
You have our sincere apologies for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply29 Jun 2023, 12:09
Official
Good day Obakeng,
What you described we see in a serious light. After responding privately to your review, we escalated the matter for urgent attention.
Yanda our client services manager called you to address your concerns and she discussed in detail what had transpired. This was an error on our side which has since been rectified. The refund has been processed.
You have our sincere apologies for the inconvenience caused.
Regards,
The OUTsurance Team
What you described we see in a serious light. After responding privately to your review, we escalated the matter for urgent attention.
Yanda our client services manager called you to address your concerns and she discussed in detail what had transpired. This was an error on our side which has since been rectified. The refund has been processed.
You have our sincere apologies for the inconvenience caused.
Regards,
The OUTsurance Team