KG
Keshia G
1 reviews | Active since Feb 2021
10 Oct 2023, 14:55
Outsurance
I am extremely disappointed with Outsurance as ive been paying them for nearly a year which amounts to just over R4000. I losty car keys of my opel corsa lite and access fees for this was R5100 and i recieved a quote for R2500 which does not make financial sense at all. I've asked them if they could assist some how i was told that i will be asking them to manipulate thier system. I have canceled with them today(10 Oct23) and a client service consultant has contacted me but still nothing... I've lost money and my time. Nothing at all. No benefit. Outsurance is dissatisfactory service. Never ever again
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Replies (2)
OUTsurance's replyOfficial
10 Oct 2023, 15:25Good day Keshia,
Thank you for your feedback.
Melson from our client liaison department contacted you to address your concerns regarding the excess. Please note, if the damages are less than the excess, the client is liable for the repair costs. If the damages are more than the excess, the client will pay the excess and we will cover the repair costs.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for your feedback.
Melson from our client liaison department contacted you to address your concerns regarding the excess. Please note, if the damages are less than the excess, the client is liable for the repair costs. If the damages are more than the excess, the client will pay the excess and we will cover the repair costs.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply10 Oct 2023, 15:25
Official
Good day Keshia,
Thank you for your feedback.
Melson from our client liaison department contacted you to address your concerns regarding the excess. Please note, if the damages are less than the excess, the client is liable for the repair costs. If the damages are more than the excess, the client will pay the excess and we will cover the repair costs.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for your feedback.
Melson from our client liaison department contacted you to address your concerns regarding the excess. Please note, if the damages are less than the excess, the client is liable for the repair costs. If the damages are more than the excess, the client will pay the excess and we will cover the repair costs.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
KG
Keshia G's updateReviewer Update
10 Oct 2023, 16:40There are no damages. My car keys are gone and i am disgusted. I won't stop exposing you people
KG
Keshia G's update10 Oct 2023, 16:40
Reviewer Update
There are no damages. My car keys are gone and i am disgusted. I won't stop exposing you people